Raw green coffee · Delivered across India Explore the Olive's Coffee collection Raw green coffee · Delivered across India Explore the Olive's Coffee collection Raw green coffee · Delivered across India Explore the Olive's Coffee collection Raw green coffee · Delivered across India Explore the Olive's Coffee collection
Olive's Coffee
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Refund policy

Return & Replacement Policy

7-Day Replacement Policy

At Olive's Coffee, we take great care to ensure that every product reaches you in excellent condition.

If you receive a product with a verified defect or damage, you may request a replacement within 7 days of delivery.

Eligibility for Replacement

To qualify under our standard replacement policy:

  • Your request must be submitted within 7 calendar days of delivery.
  • The product must remain in its original, sealed, unopened, and untampered packaging.
  • The product must have a genuine defect or damage.
  • You must provide your order details and reasonable evidence of the reported issue.

You may report visible damage or a suspected internal defect without opening the sealed packaging. You do not need to open the package merely to prove suspected internal damage. We will review the available evidence fairly and may ask for additional information where reasonably necessary.

How to Request a Replacement

Contact Olive's Coffee customer support within 7 days of receiving your order at olivescoffeeindia@gmail.com or +91 91096 01011.

Please provide:

  • Your order number
  • Your registered email or phone number
  • A brief description of the issue
  • Clear photographs of the product and packaging

A photograph or video of the issue may be requested where reasonably necessary. Our team will review your request and communicate the next steps.

Replacement Conditions

Approved replacements will be processed subject to product availability.

If an identical replacement is unavailable, our team will contact you regarding the appropriate resolution.

Non-Eligible Requests

Our standard replacement policy does not cover change-of-mind requests, personal taste preferences, damage caused by improper handling or customer misuse after delivery, or products whose packaging has been opened or tampered with.

Customer Rights

Nothing in this policy limits rights or remedies available under applicable Indian consumer protection laws, including remedies for products that are defective, unsafe, misdescribed, or incorrectly supplied.