Privacy Policy

Last updated: October 13, 2026

Olive's Coffee operates this online store. Shopify provides the commerce platform that powers the website, customer accounts, cart, and checkout. This policy explains how personal information is collected, used, and shared when you visit the website, communicate with us, create an account, or place an order.

Information we collect

Depending on how you use the store, we may collect:

• Contact and delivery details, such as your name, email address, phone number, billing address, and shipping address.
• Account information and preferences connected with your Shopify customer account.
• Order and transaction information, including products viewed, cart activity, purchases, replacements, and order history.
• Communications you send to customer support.
• Device, browser, network, IP address, cookie, and website-usage information collected when you use the store.

How we use information

We use personal information to operate the store, provide and improve services, process and fulfil orders, arrange delivery, provide account and order updates, respond to support and replacement requests, prevent fraud, maintain security, meet legal obligations, and enforce applicable terms and policies. Where permitted, we may use contact information for marketing communications; you can opt out of promotional messages using the method provided in the message.

Shopify and service providers

Shopify processes information to provide the store, customer account, cart, checkout, analytics, security, and related commerce services. Information may also be shared with service providers that support payment processing, delivery, communications, analytics, fraud prevention, customer support, cloud hosting, and other store operations, only as reasonably necessary for those services or as required by law.

Payments are processed by the payment options shown during Shopify checkout, including Razorpay where available. Payment providers process payment information under their own privacy policies and security practices. Olive's Coffee does not ask customers to send card details, UPI PINs, passwords, or one-time passwords through email, phone, or WhatsApp.

For more information about Shopify's handling of consumer data, visit Shopify's Consumer Privacy Policy and the Shopify Privacy Portal.

Cookies and similar technologies

Shopify and service providers may use cookies and similar technologies to keep the store working, remember preferences, understand usage, improve performance, support security, and, where permitted, measure or personalize marketing. Browser and device settings may allow you to manage cookies, although disabling necessary cookies can affect store functions.

Retention and security

Information is retained for as long as reasonably needed to provide services, maintain business and tax records, resolve disputes, prevent fraud, and meet legal obligations. We and our service providers use safeguards designed to protect information, but no transmission or storage method is completely secure.

Your choices and rights

Depending on applicable law, you may ask to access, correct, or delete certain personal information, or raise a privacy concern. We may need to verify your identity before acting on a request and may retain information where lawfully required.

Children

The store is not intended for children to use independently to make purchases. If you believe a child has provided personal information without appropriate authorization, contact us.

International processing and changes

Shopify and other service providers may process information in countries other than your own, subject to their safeguards and applicable law. We may update this policy to reflect changes to the store, our practices, providers, or legal obligations. The updated policy will be posted on this website with a revised date.

Contact

For privacy questions or requests, email olivescoffeeindia@gmail.com or call +91 91096 01011.